We want you to enjoy our games, and for the vast majority of people gambling is a fun pastime. For a small number of people gambling can stop being fun and can become a problem.

Please email or call our customer support team if you want to:

Our Customer Support team are well trained in all aspects of responsible gambling and are here to help you if needed.

If you feel that gambling may be taking over your (or someone else’s) life, ask yourself the following questions:

Do you feel depressed or even suicidal because of your gambling?

The more you answer ‘yes’ to these questions above the more likely it is that you have a serious gambling problem. To speak to someone about this please call GamCare on 0808 8020 133 or visit their website at www.gamcare.org.uk.

Whilst the majority of people gamble within their financial means for some it can become a problem. It may help you to remember the following points:

Reality Check is an additional feature introduced to assist You in managing Your gameplay and is available in the “Your Account” section of the lobby.  When enabling the Reality Check feature You acknowledge that Grace Media Gibraltar is not required to close or self-exclude Your account or prevent You from using our services as a result of You using the feature.

Reality Check reminders will appear during your current game after the set time period selected by You. You will then be given the opportunity to continue playing or review your account history. If you decide to continue playing after the Reality Check has been acknowledged, the accumulative amount of time played on the current game will be displayed the next time the banner is shown.

To change your Reality Check settings You have the option to set a new time period via the “Your Account” section of the lobby.

Reality Checks set by you will only apply to the individual Grace Media Gibraltar Casino account. Should you wish to set Reality Checks across multiple accounts you will need to login to each account and set these individually.

We understand that some customers like to be able to set a limit on the amount they can deposit in to their Grace Media Gibraltar account over a certain time period. The deposit limit facility allows You to limit the amount of money that You are able to deposit into Your Account either daily, weekly or monthly.

If You feel that Your gambling is in control but would like to take a break to consider Your gambling, then a time out period may help you.

A time out period is a minimum of 24 hours and a maximum of six weeks (or six months for non UK residents) and is set by You. So if you want to re-open your account at any point, then you are able to do so. Grace Media Gibraltar cannot be held responsible for any account balance or pending withdrawals on Your account if you cancel Your Time Out. However, if You think You may have a gambling problem then You should also consider self exclusion so Grace Media Gibraltar can help you to prevent future gaming for set time periods

We will not open Your account until we receive Your instruction.

Time Out requests must be made via our Customer Service team. Any Time Out requested by you will only apply to an individual Grace Media Gibraltar Casino account. Should you wish to Time Out across multiple accounts you must state this in your request to our Customer Service team.

If you feel that you would like to prevent yourself from gambling completely, then total self-exclusion is available.

A player may request self-exclusion by clicking HERE when logged into their account, via email, live help or telephone contact. Exclusion requests made via email, live help or telephone will not take place until the player and their details are fully verified. By self-excluding, You will be unable to access Your Account(s) for a specified period between six months and *five years and, unless you contact us after the exclusion period has been completed, your account will remain closed. Where You do not specify an exclusion period Grace Media Gibraltar will set this to a six-month default period.

During any period of self-exclusion, Grace Media Gibraltar will take reasonable measures to prevent any marketing material from being sent out to You. This can take up to 3 working days from the time of your request.

Once we have processed your request, your requested self-exclusion will be confirmed to you in an email. This email will also contain information on the consequences of your self-exclusion and the date that it expires. The email will also contain the contact details for GamCare. Please allow up to 72 hours for us to implement Time Out or self-exclusion requests.

In the event that you do not choose to update Grace Media Gibraltar with any changes to your personal information and you manage to open new accounts, Grace Media Gibraltar will not be held liable for subsequent decisions to gamble. Any deposits or winnings may be retained by Grace Media Gibraltar upon detection.

A request for self-exclusion on any of your Grace Media Gibraltar Casino accounts will automatically apply to all Grace Media Gibraltar Casino accounts registered to You. You will not be able to reinstate any of Your Account(s) during a period of self-exclusion.

*The maximum duration of any Self Exclusion is 5 Years

If you decide to add a deposit limit/account restriction to your account or to Time Out of Self-exclude we strongly advise you contact other betting companies you have an account with and do the same with them.

If you would like to re-activate Your account after your chosen self-exclusion period has expired, You may recommence gambling by contacting our Customer Support team by email stating a convenient time for contact . Your request will be followed up by a telephone call and a 24-hour waiting period will be imposed should the reactivation request be accepted. In the event of your reactivation request being accepted, only the specific accounts you request to be activated will be reactivated and all other accounts held with Grace Media Gibraltar powered Casinos will remain closed.

There are a number of third party applications available that parents or guardians can use to monitor or restrict the use of their computer's access to the Internet. These include:

There are also a number of companies who provide software which once installed allows you to completely block individual computers from accessing gambling internet sites, these include:

Effective Date 11th January 2018